Privacy policy

Get Body Back operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Get Body Back is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

### Personal Information We Collect or Process
We may collect the following categories of personal information:

- Contact details (name, address, billing address, shipping address, phone number, email)
- Financial and payment information
- Account information (username, password, preferences)
- Transaction and order information
- Communications with us (customer support, inquiries)
- Device and usage information (IP address, browser, cookies)
- Wellness goals and preferences (e.g. sleep, stress, gut health, energy, focus) provided via quiz or AI chatbot
- Conversation history with our AI wellness advisor

### Personal Information Sources
We collect personal information directly from you, automatically through the Services (cookies and similar technologies), from service providers, and from our partners.

### How We Use Your Personal Information
We use your personal information to provide and improve our Services, process orders, personalise recommendations, send marketing communications (with consent), ensure security, and comply with legal obligations.

### Additional Privacy Information for Get Body Back

AI Wellness Guidance
We offer AI-powered wellness guidance and product recommendations (We offer AI-powered wellness guidance and product recommendations through tools available on our website). These tools provide general information only and are not a substitute for professional medical advice.

Information submitted to the AI may be used to improve recommendations and customer experience. Please do not share sensitive medical information through the AI chatbot. AI responses may contain inaccuracies.

Health and Supplement Information
All products and content on Get Body Back are for general wellness purposes only. Nothing on this website (including AI suggestions) should be interpreted as medical advice, diagnosis or treatment.

Fulfilment Partners
We may share necessary order information with trusted fulfilment, warehouse and shipping partners to process and deliver your orders.

Marketing and Analytics
We use cookies and tracking technologies for analytics, personalised advertising and improving your experience. We ask for your consent where required by law.

### How We Disclose Personal Information
We may share your information with Shopify, service providers, payment processors, and fulfilment partners. We do not sell personal information in exchange for monetary compensation.

### Your Rights
You have rights regarding your personal information, including access, correction, deletion, and (where applicable) objection to processing. To exercise these rights, contact us at contact@getbodyback.co.uk.

### Contact Us
Get Body Back Ltd
69 Saddlers Drive, Barton Seagrave, Kettering, NN15 6FU, United Kingdom
Email: contact@getbodyback.co.uk

For more details about Shopify’s privacy practices, please see the [Shopify Privacy Policy](https://www.shopify.com/legal/privacy).

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Privacy policy